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ICT Policy Support Programme - User-centricity for eGovernment (NET-EUCEN)

EU Governments expected a substantial savings and improved public services through investments in the development of eGovernment services. However, despite the initial exceptional take-up, governments later saw low adoption and low use of eGovernment services which are still far from satisfactory today. This has motivated consideration of the way in which services are developed and deployed. This in turn has led to the Malmo Declaration (November 2009), where EU Ministers stated their vision for the development of more user centric eGovernment services by 2015. Also published in 2009 was a vision for public governance in 2020. This report addresses the future needs of government in terms of efficiency, effectiveness and governance, within the context of the transformation potential of ICT, but also within the context of an increasingly important social transformation involving citizen empowerment, involvement, and participation, which is part of the shift from representational democracy to participatory democracy.

The NET-EUCEN thematic network was established as a consequence of the above, and Cheshire Henbury was one founding partners of this network. With funding form the ICT Policy Support Programme, this three year project had the following objectives:

1. Mobilise and co-ordinate exchanges of experiences among actors and stakeholders;

2. Produce a set of guidelines for enhancing user centricity in eGovernment services using current codes and charters in various Member States;

3. Assess new and innovative application scenarios and foster their industrialization and set-up all over Europe by supporting the multidisciplinary approach to the finding of innovative ICT solutions for citizens, public administrations and large communities.

4. Create a future vision in the medium and long term by the provision and forecasting of a set of potential application scenarios in the short and medium term in the Governance and Policy domain and set-up the basis of the co-participation in the constituency of private and public consortia aiming to set up innovative services and to deploy innovative ICT solutions;

5. Co-operate with relevant EU, national, regional and local initiatives to further advance the development and deployment of user centric eGovernment services;

6. Disseminate the findings and results of the network among all stakeholders, including policy makers at EU and national levels.


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Project Factsheet (pdf opens in new window)


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